Return & Refund Policy

Because our products are research chemicals whose identity, purity, and storage integrity cannot be verified once they leave our control, all sales are final once an order has shipped. For health, safety, and quality-assurance reasons we cannot accept the return of, or resell, any shipped product.

You may request cancellation of an order before it enters fulfillment by contacting us promptly with your order number. Once an order has entered fulfillment or shipped, it can no longer be cancelled.

If you receive a damaged, defective, or incorrect item, contact support@progressionlabs.org within 7 days of delivery with your order number and clear photos of the item and packaging. Verified cases are resolved by replacement or refund at our discretion. Do not discard the item or packaging until the claim is resolved.

Approved refunds are issued to the original payment method where possible. Card refunds typically post within 5–10 business days of approval, subject to your bank. Cryptocurrency refunds, where offered, are returned in the same asset at the network value at the time of refund. Original shipping charges are non-refundable except where an order was our error.

Please contact us to resolve any issue before initiating a chargeback or payment dispute. Filing a chargeback without first contacting us, or filing a fraudulent chargeback, may result in account suspension, denial of future orders, and recovery of the disputed amount and related costs.